Return & Refund Policy

At The Curious Toymaker, we want you to love your purchase. If you are not completely satisfied, this Return & Refund Policy explains your options.

1. Returns

Items may be returned within 30 days of delivery in their original condition and packaging. Certain items (custom, clearance, or final sale products) may not be eligible for return.

Please note: Customers are responsible for return shipping costs and labels. Return shipping fees are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@curioustoymaker.com.

3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

5. How to Start a Return

To start a return, contact us at support@curioustoymaker.com with your order number and reason for return. We will provide further instructions.

6. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

7. Contact Information

If you have any questions about this policy, please reach out to us at info@curioustoymaker.com or by mail at:

The Curious Toymaker
3486 GA-155 N B2, 
#116
McDonough, GA 30252.